Every company needs a simple, powerful way to generate invoices, track salespersons work and stay organized while maintaining a record of all customer transactions and sales. Inverse Flow understands this, and this has lead us to create our Web Invoice Suite. A unique and powerful application designed to keep track of your customers and transactions easily and efficiently -- and at the same time generating invoices which can be folded and enveloped right out of the printer.
Inverse Flow Help Desk System New Features
- Staff can now reply directly thru e-mail (as long as the reply's subject contains the ticket ID#)
- Flagging tickets will notify users
- Changed new user e-mail to have similar headers to other staff e-mails
- Knowledge base categories can now be edited
- Ticket history now sends an e-mail with tickets rather than displaying them on the web page for security reasons
- Ticket lookup e-mail added to the custom emails section
- You can now list departments in the order you specify
- Different custom fields are now allowed for different departments. Custom fields for the global department will show up for all departments
- Departments now have descriptions
- When creating tickets, the department to send to is now the first (and separate) step
- Admin to admin private messaging
- On-login notification of new messages.
- 'You have new messages' or 'no new messages' link on navigational bar (to left of Log Out link)
- Send and receive private messages that users do not see to other admin
- View message history
- Delete messages on command
- Private ticket-thread comments that the user does not see.
- User/ticket thread history
- User can view ticket history in the user control panel.
- Admin can view ticket history for each user in their threads and control panel.
- Ticket history generated via E-mail address and name comparison as well as IP.
- View ticket by clicking corresponding link.
- Security updates:
- Fixed truncation problems with file attachments.
- Disabled execution of uploaded scripts.
- Security Features
- Added IPs showing when user makes a post
- IP/e-mail banning
- E-mail and spam (UCE) flood protection
- Added SMS to e-mail customizations
- Bug fixes and corrections
Close tickets on reply.
- Fixed issue with e-mail fetching & forwarding
- Fixed escaping in Survey Display system.
- Fixed file attachments not attaching!
- Now shows "No Name" if name not specified in emails
- If email can't be fetched by system, it will forward to global admin
- SMS Messaging & Paging for Admins on New Ticket Creation!
- Enhanced ticket statistic and reply statistics.
- Admin create ticket & add reply on the same form.
- E-mail ticket responses are now functional (I.e. a user can now reply to an E-mail notification and it will be added to the ticket thread.)
- File attachments are also processed in E-mail notification replies and added to the correct ticket thread.
- Increased cookie security. Login information is now stored in a more secure way.
- Printable ticket pages allows users and administrators to view and print ticket threads in a clean, printer friendly format.
- Satisfaction Surveys!
- Automatically, or manually E-mail users who have used the ticket system and ask them what they think of the service they have received.
- Generate detailed, graphical reports based on this information.
- Customize questioner fields and field titles.
- View customized reports based on customized field information.
- Choose several options as to how to deliver the questioner, you may opt to send one automatically after each ticket is closed or to a batch of users at a later time.
- Opt out users who have already been surveyed by E-mail address.
- E-mail format customization
- Customize notification E-mails using variables.
- Customize E-mail headers and footers.
- Change actual E-mail notification content.
- Delete saved auto-replies.
- Many bug corrections and other small features.
- Ticket Statistics Information Page
- E-mail Attachments and MIME E-mail is now supported.
- Fix infamous swapped-username bug. Username if the tech or admin is now static on login pages.
- Cookie saved username/password is optional, but now supported.
- Held tickets are now displayed on main control panel window with open tickets by default. Closed tickets are no longer displayed by default
- Mass respond to tickets.
- Mass close, place on hold and re-open tickets.
- Save commonly used predefined responses.
- Search now includes custom fields in ticket creation form.
- MIME e-mail parsing is now supported
- Reply to a group of tickets at the same time by selecting and using mass reply.
- Ability to hide departments from the public (good for internal organization.)
- Browse tickets area will now display only open tickets by default. You can disable this by checking the 'display closed tickets' box and clicking search.
- Minor bug fixes and other minor features.
Ticket Creation Options
Technician and User Accounts
Administration Options & Features
Auto Responder Options
How we stack up...
We are absolutely positive that with the extensive list of features above, you will see that our software provides the absolute best value in technology. Put shortly, we give you the most bang for your buck!
InverseFlow Web Invoice Suite $113.96 Secure Payment Options
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