Customer Relationship Management. Database Software for Small & Mid-size Business

Customer Relationship Management Software

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Database Software for Small & Mid-size Business

Customer Relationship Management Software is easy-to-use software that provides unique price / functionality ratio for small business and medium business. The Software offers the key components of customer relationship management in a single application that can be acquired inexpensively and implemented quickly.

By purchasing CRM license you get: Free 30-days Implementation Support | Free step-by-step Implementation Guide | Free Web Self-Service Support

the user gets full set of tools to make sales effective and pleasant - intuitive account and contact management, opportunity management from lead to close, calendar and activities management, reporting and analysis.

Customer Relationship Management Software includes all functionality needed to identify and target the most profitable prospects, manage and track all aspects of campaigns in one place and analyze campaign ROI to increase marketing efficiency.

All documents related to your sales process can be processed within software: Starting with standard document forms building to approval process organization. This includes orders, invoices, contracts etc.

Any custom application can be easily built into Customer Relationship Management Software . As well as existing application can be seamlessly integrated with software.

The database structure of software is open. The custom application can be developed at any programming language and easily integrated with the existing software structure.

Accounts:
At Customer Relationship Management Software you find the most convenient and friendly format for account management. You customize the program window to get the best view by using flexible tools of data segmentation, grouping, sorting and filtering. The account card can be easily configured for your needs. At the history section you find detailed customer relations data that includes opportunities and projects, activities and e-mails, documents and files.

Contacts:
Customer Relationship Management Software provides effective tools for communication with your contact persons. This includes group mailing, birthday reminders, management of meetings, phone calls, ToDo's. Any personal data, like contact hobbies and preferences, can be stored at this section in a convenient format.

Sales:
You get comprehensive tools to capture and reference key information relating to sales opportunities. Using software you can easily forecast revenue potential and measure sales process effectiveness, as well as track opportunity status and dates. With software the user receives thorough sales analysis by manager, product, customer segment.

Documents:
Document Management seamlessly integrates back-office financial functionality into your front office. Any type of back-office documents, like contracts, invoices, orders, can be easily processed and analyzed within software.

Campaigns:
Campaign management provides detailed schedule of your marketing activities. Using advanced tools you easily identify and target most profitable prospects, create custom campaigns, as well as manage and track all aspects of campaigns in one place.

Tasks:
You can run your activities and schedule in a friendly format of. Each task can be easily linked to the account or opportunity. Any assignment is processed according to the business-process established.

Processes:
You can dramatically increase daily productivity by automating key aspects of the selling cycle using convenient process builder. Be sure that none of your sales stages is missed. Moreover, group work becomes significantly more effective thanks to business-process management tools.

E-mail:
E-mail provides various features required in daily work, including templates manager, custom rules, grouping and filtering. Each message can be linked to the account or opportunity.

Call Centre software:
None of the incoming calls will be missed thanks to the Call Centre software capabilities. Outgoing and incoming calls can be automatically processed and registered in software to allow users concentrate on their core business.

Reports and Templates:
Any data stored at software can be analyzed with charts and tables. Software includes the report builder that offers users boundless opportunities in designing custom reports and templates.

Analysis

OLAP: This section is the powerful tool for analytical data processing. It provides multiple-factor analysis and establishes regularities which will become an advantage of knowledge and time over your competitors. You will be able to surprise your client being aware of his customs, favors and requests. Thus the client will response with loyalty to you and your products.

Reports: The section aggregates all report management instruments of CRM. By means of integrated Report Builder you can create analytical forms suitable for specific tasks of your business. Standard system reports help to analyze and control all typical business tasks.

Database servers:
CRM supports world's leading Database servers: MS SQL Server and CACH�.
SQL Server, the world's fastest database on Windows, with high performance, scalability, and low cost of ownership. Read more about MS SQL Server .

CACH� is a post-relational database with extraordinary transaction processing speed, massive scalability, and available for Windows, OpenVMS, Linux and major UNIX platforms.

System requirements:
Operating system compatibility: Windows ME, Windows NT 4.0, Windows 2000, Windows XP, Windows 2003 or above.
Database server MS SQL Server 2000, MSDE or CACH�.
Email Client compatibility: Outlook 98, Outlook 2000, Outlook XP or above
Browser compatibility: Internet Explorer 5.x and higher.
Free Disk Space: 30 MB
Processor: Pentium 300 MHz or higher
RAM: 128 MB (256 MB recommended)
LAN adapter 10 Mb (100 Mb recommended)

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